Intermountain Healthcare is an integrated, nonprofit healthcare system and the largest healthcare provider in the Intermountain West of the United States. Headquartered in Salt Lake City with centers throughout Utah, Intermountain Healthcare has been on the path of expansion, with clinics in Nevada, a hospital in Idaho, and a new children’s hospital in Utah which provides care to pediatric patients throughout the western United States.

Intermountain Healthcare is a growing healthcare organization and needs a compensation solution with the ability to manage a multitude of traditional surveys as well as access to fresh, reliable data to fill gaps in rural locations and new markets. The compensation team at Intermountain Healthcare has been using Payscale for over 15 years and originally made the move from spreadsheets to create efficiencies and improve accuracy of market pricing for roles. Today, Intermountain Healthcare leverages Payscale technology to develop a comprehensive, scalable and data driven compensation strategy that supports their evolving needs.

While the healthcare industry is always changing, COVID-19 put the team at Intermountain Healthcare to the test with the need to adapt to rapidly changing markets and adjust to the economic needs of their organization.

A small compensation team manages pay for Intermountain Healthcare’s 40,000 employees. Due the size and complexity of their salary data, Intermountain benefits greatly from Payscale’s technology, data and customer success team, which enables the organization to complete their annual compensation cycle from start to finish while making real-time adjustments and refinements that come up along the way.

As a healthcare organization, Intermountain Healthcare was heavily impacted by COVID-19. Market data for pricing in-demand jobs like nurses, respiratory therapists, and other clinical jobs was critical during the pandemic. There has been volatility in compensation trends due to high demand, limited supply, and the ease with which some positions, such as nurses, can change employers. Market data for nonmedical personnel positions such as custodians and executives were also valuable.

Overall, Payscale MarketPay enabled Intermountain Healthcare to respond to changes in compensation driven by the pandemic and the economy. In addition, due to their reliance on market data and focus on a talent strategy that includes compensation, Intermountain Healthcare is able to communicate with employees about how pay decisions are made. All employees are provided with a total compensation statement which includes total rewards. Employees know when they will be eligible for increases and what their new rate will be. The company publicizes its compensation practices in their companywide newsletter. Collectively, the ability to be transparent about pay improves employee engagement and allows the whole organization to focus on quality of care.