Working at Pason

Cons: In light of qualifications better suited for elsewhere in the organization, and 3 years on the helpdesk T1 knowing the product well, managed to move to a different department internally with no raise in pay and 'secondments' that kept getting extended - add to that being moved back to the helpdesk for night shift - only possible as both departments were under one manager. When it came time for salary negotiations, attempts were stifled in spite of being offered a formal letter. They chose to hire an external employee over 3 years of internal experience, and rejected paying accordingly. This I believe is a statement on a critical flaw in the organization, and it's failure to retain qualified individuals. Additionally, working on the helpdesk results in long term health issues due to an 11 hour rotation with a half hour lunch where coworkers watch the clock (a helpdesk 'culture' it would seem). Lower back pain developed for me, and the unhealthiest thing you can do in your life is going to bed at a different time (the HD at the time of writing requires a constantly shifting rotation monthly, which includes nights). Night shift has proven to be destructive for several individuals - there used to be a dedicated night person, who was taken away under the guise of 'greater exposure to calls during the day'. I now believe it was to not have to pay a 10% premium for a night person.

Cons: Supervisor not helpful, rude and look down on others